Monday to Friday: 7:00 AM to 6:00 PM
Saturday & Sunday: Closed
Effective Date: August 3, 2026
Last Updated: August 3, 2026
Ruben’s Auto Repair (“Ruben’s Auto Repair,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
This Privacy Policy applies to information collected through our website, phone calls, emails, text messages, appointment requests, and other communications related to our automotive services. By using our website or providing information to us, you acknowledge this Privacy Policy.
We collect information that you voluntarily provide when you contact us, request an appointment, ask for an estimate, authorize repairs, or communicate with our team. Depending on your interaction with us, this information may include your name, telephone number, email address, mailing address, vehicle information, service history, and any information you choose to provide regarding your vehicle or requested services.
Our website may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information helps us maintain website security, improve website performance, and better understand how visitors use our website.
Our website may use cookies or similar technologies to remember preferences, analyze website traffic, and improve user experience. Most web browsers allow you to manage or disable cookies through your browser settings.
We use the information we collect to provide and improve our automotive services. This includes scheduling appointments, responding to inquiries, preparing repair estimates, communicating about your vehicle, processing payments, maintaining service records, administering warranties, and providing customer support.
We may also use information to improve our website, maintain business operations, comply with legal obligations, protect against fraud or unauthorized activity, and communicate with customers about requested services.
Where permitted by law, we may occasionally send service reminders or information about promotions or special offers. You may opt out of promotional communications at any time. Service-related communications, such as appointment confirmations, repair updates, invoices, warranty information, or responses to your requests, may still be sent when necessary.
When you pay for automotive services, payment information may be processed by Ruben’s Auto Repair or by a trusted third-party payment processor. Depending on the payment method you choose, information collected may include your billing name, billing address, payment amount, payment method, and other information reasonably necessary to complete the transaction.
If a third-party payment processor is used, your payment information will also be subject to that provider’s privacy policy and security practices. Ruben’s Auto Repair may receive transaction information necessary to verify payment, maintain business records, process refunds when appropriate, and provide customer support.
For your security, please do not send credit card numbers or other sensitive payment information through email, text message, or a general website contact form.
We do not sell your personal information.
We may share information with trusted service providers that assist us with website hosting, appointment scheduling, payment processing, business operations, technology support, analytics, or other services necessary to operate our business. These providers are permitted to use information only as needed to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, in response to valid legal process, to protect our legal rights, investigate fraud, enforce our agreements, or protect the safety of our customers, employees, or business.
Ruben’s Auto Repair uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to avoid sending sensitive financial information through unsecured communications.
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and administer warranties.
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law and legitimate business or legal requirements. We may request information necessary to verify your identity before processing your request.
Depending on applicable law, you may have additional privacy rights regarding certain personal information. We will consider and respond to requests in accordance with applicable legal requirements.
Our website may contain links to third-party websites or services, including mapping services, financing providers, payment processors, review platforms, or social media sites. Those websites operate independently and have their own privacy policies. Ruben’s Auto Repair is not responsible for the privacy practices or content of third-party websites.
Our website is intended for individuals seeking automotive repair services and is not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and, when appropriate, remove the information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us.
Ruben’s Auto Repair
7210 Polar Bear
San Antonio, TX 78238
Phone: (210) 647-1148
Business Hours:
Monday–Friday: 7:00 AM – 6:00 PM
Saturday & Sunday: Closed
Family-owned and proudly serving the San Antonio community since 1992.
Ruben’s Auto Repair is part of The Goose Automotive Family Serving San Antonio since August 2023
210-647-1148
Mon to Fri 7AM - 6PM
rubensautorepair@gmail.com